Date: Mon, 2 Jan 1995 00:51:13 -0800 (PST) From: helana Kobrin Subject: Re: Infringements Through SUPPORT.COM To: tom.klemesrud@support.com January 1, 1995 Mr. Tom Klemesrud Clearwood Data Services Re: Infringements Through SUPPORT.COM Dear Mr. Klemesrud: Thank you for your response. Your offer of deleting copyright matter from your own BBS upon receipt of a copy of the original copyrighted work is insufficient for several reasons: 1. It is my understanding that Mr. Erlich is accessing the INTERNET through NETCOM and that he accesses NETCOM through your BBS. The request is not simply that you remove such materials from your BBS, but that you not permit the infringement to occur through your BBS which is being used as a conduit for such materials to be posted on the INTERNET. We are requesting that you block access for such postings. 2. There is no reason to send you the copyrighted materials for comparison. As I have already explained to you, these materials are confidential trade secrets and our essential purpose is to prevent their infringement. 3. In light of the fact that you state postings only remain on your BBS for three days, your suggestion that this be handled by mail is obviously intended to avoid being able even to eliminate those postings, as the added time required for mailing would effectively take up the time period that the postings are on your BBS. We will deal with Mr. Erlich's infringements directly with him. Your further response to our request that you delete his access to the INTERNET will determine whether you are included in our lawsuit or not. Very truly yours, Helena K. Kobrin Attorney for Religious Technology Center cc John Hoffman